Return Policy

What Is Your Return Policy?

Our Guarantee
Return or exchange within 15 days from the delivered date.
Request:

1.Items received within 15 days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable (shipping fees will depend on your location and weight of the package)
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
  (If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.)

 

How to Return?

If you wish to return the items,please email to customer first to get the return address:service@acchic.com

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.